The Illusion of Functional Routine: How Processes Without Traces Tell Incomplete Stories
Many companies believe their processes work because “everything seems to be running smoothly.” Deliveries happen, meetings are held, workflows continue, and the routine conveys a sense of normalcy. However, this perception can be an operational illusion.Processes without traces don’t tell the whole story. They show what was done, but they don’t reveal how, where it […]
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