More than 78% of employees want to continue working from home, a reality that is here to stay.
Currently, around 70% of companies have already implemented the home office during the Pandemic, the model has already proven to be viable and with numerous benefits for companies and employees, requiring adjustments and adaptations to make the model increasingly efficient and productive.
To help adapt to the new Home Office paradigm, we have listed some important points to implement the Home Office in the most appropriate way possible.
Create a Home Office policy
Clearly defining all the guidelines, rules, behaviors and obligations of Home Office work is the crucial point for establishing a mutual commitment that will govern this type of work. This policy should be reinforced through communication channels and periodically reminded to force the habit. The use of agile rites that engage the user in the Home Office routine and its link with the company’s management is another important point for this commitment.
Organizational culture
It is important for the Home Office employee to feel part of the company, to create unit engagement, to awaken the feeling of belonging, something valuable to maintain the company’s human capital. Have channels for disseminating the company’s culture, reinforcing its mission, vision and values, and how each employee is important in this scenario.
Communication channels
Have several communication channels open for your home office employees, either with your immediate managers or with close hierarchical levels, HR must play a prominent role in this communication, being a focal point in the resolution of conflicts and noise.
Management model
It is important that every employee is aware of the management model adopted by the company, and is properly trained. Agile management model, for example, is an excellent methodology that fully adheres to the Home Office, in addition to enabling the creation of an important habit (rites) of cadence during the week, creating important interactions between teams or even their members, This is an important point that every manager should pay attention to.
Management tools
Important for Home Office work, the company provides all the necessary tools to carry out the activities and processes of employees, seeking to extract the maximum efficiency and productivity. But how to measure productivity?
Activity tools are important for tracking the time and deliveries made by employees, they help management a lot in evaluating the work done, another way is to have productivity tracking tools, they monitor the activities carried out at the workstation, tracking accesses, application usage, usage time, working hours and employee engagement.
In this sense, the Productivity Radar acts to make the management of the Home Office and the monitoring of the employee an easy and uncomplicated task, providing the management of all the data necessary for efficient management and more assertive decision-making.
Case of Moya and Motta
The company in the legal sector operating in bank collection services, having an operation with 150 PA’s.
Project Challenges
The company needed to manage its human capital and its activities in the operation environment, and later the management of home office work, with the following challenges mapped:
- Manage your human capital by identifying deviations;
- Able to map repetitive activities to automation and training;
- Provide the manager with a way to better manage his employees;
- Provide an adequate tool for implementing the Home Office operation.
Result
- With the implementation of the Productivity Radar, the company has achieved significant improvements in its operation:
- Providing greater visibility of the operation for managers and directors;
- Achieving a better assessment of the company’s human capital;
- Managing to map the entire workflow and identifying points for improvement;
- Managing to implement proactive rather than reactive management.
